Create & Verify Your Account
Register, verify your email, and secure your profile in under 2 minutes.
Account Getting Started & Profile Setup
Optimizing Your Tutor Profile
Highlight subjects, experience, and achievements to boost student trust.
Student Dashboard Overview
Understand booking panels, upcoming sessions, and connection workflows.
Tutor Dashboard Overview
Manage availability, session requests, and learning outcomes smoothly.
- Click Get Started on the homepage and choose Student or Tutor.
- Enter name, email, secure password (min 8 chars, mix letters & numbers) and submit.
- Check your inbox for the verification email. Not there? See Email Troubleshooting below.
- Complete your profile: add headline, subjects/grades, short bio, location/timezone.
- For tutors: add availability blocks so students can request sessions immediately.
Security Tip: Enable email verification before booking. Password reset links expire after 1 hour for safety.
Booking Booking & Managing Sessions
How to Book a Session
Select an available time, add notes, and send a session request to a tutor.
Session Confirmation Flow
Tutors review requests, confirm or decline. Both parties receive notifications.
Cancellation & Etiquette
Cancel early with a reason so the other party can adjust and rebook.
Rescheduling Sessions
Decline and rebook or propose a new slot before confirmation.
- Open a tutor profile (must be connected if private).
- Pick an available date/time block from their calendar.
- Add concise session notes (topic, goals, materials).
- Submit request. Status = Pending until tutor confirms.
- On confirmation you'll get an in‑app + email notification; status becomes Confirmed.
Need to cancel? Use the Cancel button. Provide a short reason (e.g., schedule conflict, illness) – this is included in the email notice.
Tutors Maximizing Your Impact
Setting Availability Effectively
Use consistent weekly blocks and update cancellations promptly.
Responding to Requests Fast
Faster responses increase matches and trust; aim for < 6 hours.
Preparing for a Session
Review student goals, set micro‑objectives, and prep resources.
Professional Cancellations
Cancel only when necessary; always include a solution or alternative window.
Students Succeeding with Tutoring
Preparing for a Session
Bring questions, recent work, and clear objectives for the hour.
After the Session
Apply spaced review within 24 hours to lock in gains.
Tracking Your Progress
Set weekly outcome goals (topics mastered, score deltas) vs. time spent.
Communicating Clearly
Share upcoming tests & problem areas early for better guidance.
Email Notifications & Delivery
Email Verification Not Received
Whitelist our sender & request a new verification email from Settings.
Password Reset Issues
Links expire after 60 mins; request again and check spam/promotions.
Missing Booking Email
Ensure session shows Confirmed; if not, refresh & verify status timeline.
Cancellation Email Not Received
Check spam, verify registered email, and view in-app status change.
Spam / Promotions
Add noreply@two-pal-tutoring.example to your contacts. Search “Two Pals Tutoring” in all folders.Delay?
Some providers defer new sender domains for up to 5 minutes—refresh after a short wait.Resend
Use the Resend Verification or Reset Password option in the login flow.Still Missing?
Capture: browser, time, action taken. Then contact support with the details.Fix Troubleshooting Common Issues
Can't Log In
Reset password, ensure verified email, clear site data (Application Storage), retry.Booking Not Updating
Hard refresh (Cmd+Shift+R). If still stale, log out/in; Firestore cache may need refresh.No Cancellation Email
Verify booking shows Cancelled in dashboard. If yes: fallback email may have failed—contact support.Suspicious Activity
Immediately reset password and inform support with session IDs if possible.Developer Console: If reporting a UI bug, open DevTools (Option+Cmd+I) & copy any red errors.
Policy Safety, Privacy & Data
How We Protect Your Data
Session data & profiles stored securely with granular Firestore security rules.
Community Standards
Respectful communication, academic honesty, and zero tolerance for abuse.
Fair Cancellation Policy
Cancel early (≥12h preferred) so others can rebook the slot.
Incident Escalation
Critical outages escalated within 30 mins. All status updates posted in-app.
Support Contact & Escalation
Response SLAs: Critical (system down) 1h • Major (core feature) 4h • Standard 24h.
FAQ Quick Answers
Do I need a verified email to book?
Yes. Verification ensures you receive confirmation & cancellation notices. Resend from the banner or profile.
Why no cancellation email?
If the booking status in-app is Cancelled, backend email may have failed or been filtered. Check spam, then contact support with booking ID.
How do I change subjects?
Open profile edit → Subjects → add/remove entries → save. Changes reflect immediately for new students.
Can tutors decline after confirming?
They can cancel (with reason). Excessive last‑minute cancellations may impact visibility.